Terms & Conditions
1. Appointment Policies
Appointments begin promptly at your scheduled time. Late arrivals may result in shortened appointment time or a need to reschedule.
Bridal appointments are one-on-one with an Edith Lane stylist.
Guests: We recommend bringing no more than 3–4 guests to keep the experience comfortable and focused on you.
2. Payment & Purchase Terms
All sales are final. Due to the custom and delicate nature of formalwear, we cannot accept returns, cancellations, or exchanges.
Special orders must be paid in full. Once an order has been placed with a designer, it cannot be changed or canceled.
Rush fees may apply for shortened production timelines.
3. Sizing & Measurements
Our stylists will guide you in choosing the best size based on designer charts.
You understand that alterations are always expected for formalwear and are not included in the purchase price.
Edith Lane is not responsible for size changes due to weight fluctuation, pregnancy, or other bodily changes after measurements are taken.
4. Alteration Policy
Edith Lane partners with trusted local seamstresses, but alterations are a separate service and must be arranged directly with the seamstress.
Alteration timelines vary; we recommend beginning 8–12 weeks before your event.
5. Pickup & Storage
Once your gown arrives, you will be notified via email or text.
Gowns must be picked up within 30 days of notification unless other arrangements are made.
Edith Lane is not responsible for damage to gowns left beyond the pickup window.
6. Appointment No-Show / Cancellation Policy
Please give at least 24 hours’ notice for cancellations or changes.
Frequent cancellations or no-shows may result in a deposit or fee for future bookings.
7. Photo & Video Authorization
By signing, you grant Edith Lane permission to capture and use photos or videos taken during your appointment for marketing purposes including social media, website, and promotional materials.
You may opt out at any time by notifying your stylist at the beginning of your appointment.
8. Store Etiquette & Safety
No outside food or drinks allowed near gowns. Clear water is permitted.
Children must be supervised at all times.
Please be mindful when handling gowns and accessories.
9. Liability Release
You acknowledge that Edith Lane is not responsible for:
Accidents or injuries occurring within the boutique
Damage to personal items
Allergic reactions to fabrics, clips, dust, or environmental factors
10. Agreement
By booking an appointment, you acknowledge and agree to the above Terms & Conditions and understand that they apply to all clients, guests, and purchases made at Edith Lane Bridal & Occasion House.